Listening to you

We are always striving to improve what we do. We need to know what our volunteers think of our programmes in order to provide you with suitable and interesting volunteering opportunities. We encourage everyone to provide us with open and honest feedback.

If you are unhappy with any part of your BTCV experience talk to the local staff. They will listen and try to resolve the situation. If you are still unhappy or you would prefer not to involve local staff, contact us explaining your point of view and the issue you want to raise. We will look into your complaint and respond within one calendar month.

Volunteer Behaviour

If an incident occurs we will talk to the people involved in private and explain exactly what we would like them to change in their behaviour.

When they understand and change they are very welcome in BTCV activities.

If they do not respond positively to repeated requests to change their behaviour, they will be asked to leave the activity.

If anyone behaves in a way to commit serious misconduct (violence, theft, drug abuse, non-compliance with safety plan, harassment, etc.) they will be asked to leave immediately.