Listening to you
Many of the volunteer programmes will have a way of checking with you to gather your comments on what you’re doing. Where we use feedback forms please be honest and tell us what you think.
If you are unhappy with any part of your BTCV experience talk to the local staff. They will listen and try to resolve the situation.
If you are still unhappy or you would prefer not to involve local staff, write or email the Volunteer Support Manager explaining your point of view and the issue you want to raise.
We want to know what you think and especially how we have disappointed you.
We have a procedure for dealing with this process, which is available in every office for you to see. The Volunteer Support Manager will look into your complaint and respond within one calender month.
We are always striving to improve what we do. Help us to do this by letting us know about your experiences.
Volunteer Behaviour
If an incident occurs we will talk to the people involved in private and explain exactly what we would like them to change in their behaviour.
When they understand and change they are very welcome in BTCV activities.
If they do not respond positively to repeated requests to change their behaviour, they will be asked to leave the activity.
If anyone behaves in a way to commit serious misconduct (violence, theft, drug abuse, non-compliance with safety plan, harassment, etc.) they will be asked to leave immediately.
Feedback
Tell us about your experiences with BTCV. We want to know if you have any comments or questions about what we do and how we do it.
- Did you have a good time? Tell us what made it special for you.
- Was your experience an unhappy one? We need to know so that we can consider making changes to improve what we do.
- Could we do things differently? All our programmes are improved continually, based on feedback from volunteers. So let us know what you think about our opportunities and activities.
